Whatley Manor has been working with Jonathan since February 2017. It has been a very successful initiative and we are delighted to have engaged his services.
Jonathan has tremendous knowledge of his subject and is a pleasure to work with, efficient and professional at all times. It feels as though he is an embedded member of the team even though he is only on property for a few hours per week. He never misses a deadline and is totally reliable.
Jonathan has trained and coached my team and brought on their knowledge in leaps & bounds.
Occupancy has lifted by 14% this year and through his skilled yielding we have held rate whilst building occupancy. It is great knowing such an important segment of the business is in safe hands.
Sue Williams - General Manager - Whatley Manor Hotel - Relais Chateaux
We engaged Jonathan’s services for 18 months post the take over of a hotel and leisure club that had previously been group operated and owned. The process involved a complete systems separation including closing off multiple website ghost offers, the building of a new booking engine and the launching of a new website combined with re-contracting with the OTAs. The process was tricky and complex and Jonathan managed it with efficiency and dedication enabling us to re-establish our position with key revenue channels such as Booking.com and rebuild both occupancy and ARRs back up and beyond the levels we inherited.
Karen worked with us on the relaunch of our hotel brand and the creation of a marketing plan to re-build the reputation of our rooms and food offering amongst the local population and press. She was able to work effectively at a geographical distance and her press contacts combined with her approachable manner enabled us to gain good press coverage and recover our local following within a matter of months.
Rebecca Whittington - Director and co-owner of Scarlet & Bedruthan Hotels
I have worked with Jonathan since 2012 on several different projects, most notably Luxury Family Hotels and Sheen Falls Lodge in Ireland.
With regards to Luxury Family Hotels, Jonathan has taken the lead an a wide range of Revenue, Distribution and Commercial initiatives, including the contracting, implementation and integration of a number of key systems, including Opera, SynXis, Premier Spa and Goldmine. In 2013, Jonathan launched the Luxury Family Hotels Central Reservations Office, which delivered the ability to effectively cross sell across the portfolio for the first time in the company's history. Over the past six years, the commercial initiatives that Jonathan has implemented have played a leading role in driving an overall +41% increase in Total Revenue.
I would have no hesitation in recommending Jonathan and the L19 team and they will continue to be a key partner for a range of future Revenue and Distribution initiatives.
Adrian Burley - Director Luxury Family Hotels - Sheen Falls Lodge